Having high emotional intelligence is critical to starting and responding to tough conversations. This session borrows a specific tool from the Crucial Conversations book (called CPR) that helps individuals frame crucial conversations they have to initiate them. This tool can also be applied to better understand crucial conversations that come to you. Being able to effectively use this tool (proactively to start conversations and reactively to respond to conversations others start with you) requires emotional intelligence and practice. The good news is—you can increase your EQ and the more you apply this tool, the easier it gets.

Feel free to bring your own lunch to this in-person session! (The zoom session of the same presentation will be Thursday, May 22 at 2 pm)

If you missed our EQ101 session, we have a recording on the HR Pulse page (scroll down a little and look under Recent Lunch and Learns toward the right). Watching it ahead of this session would be helpful!