DMU Grand Rounds: Conflict Resolution

View the activity website to learn more and register!

EDUCATIONAL NEED

Much of healthcare is interprofessional, requiring teams of providers to work together to serve patients. Differing values, beliefs, and opinions can result in conflicting views and treatment suggestions; and conflict can also arise between providers and patients or family members. So, how can healthcare providers improve their approach to conflict to have difficult conversations without compromising patient care? Multiple strategies have been researched, and the approach to conflict may vary depending on the scenario. Healthcare providers should be competent in a variety of conflict resolution strategies so they can recognize, discuss, and resolve conflicts in a compassionate and competent manner.

LEARNING OBJECTIVES

• Discuss the benefits and harms associated with conflict.
• Outline five different strategies to deal with conflict.
• Discuss critical elements of difficult conversations.